SHIPPING POLICY

We can ship to all over the world. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your  region.  All prices are shown in Dollars (USD). Please consider any holidays, natural disasters or pandemics may impact delivery times.

 

Once your custom neon sign is crafted to perfection, we securely pack and seal it for shipping. Our courier partners, including DHL, FedEx, UPS are selected based on your location to ensure efficient delivery. The shipping time frame can vary based on the complexity of your design, the size of the final product, and your location.

 

Important Notes:

 

All proforma invoice are issued in dollars (USD). Sixmoon Sign is not liable for any costs associated with currency exchange, variations in exchange rates, or any fees or surcharges levied by your bank or card provider.

For international shipments, clients are responsible for all customs costs in the destination country. Please consult our team if you need information on tariffs or duties for your specific destination. Sixmoon Sign cannot be held responsible for shipment delays caused by customs or offer refunds due to such delays.

Duties and taxes are to be paid by the end-user.

 

Production and Shipping Time:

 

Our design and production team typically require 2-7 days to produce your neon signs.

 

Following this, our shipping times are:

 

Standard Shipping: 5-10 business days for metropolitan areas / 7-10 business days for regional areas from the order placement date.

 

Please note that the express shipping service requires you to notify us of your event date when placing the order.

 

If your neon sign is for an event or deadline, please let us know at the time of ordering. We will do our utmost to accommodate your timeline. Urgent orders may incur additional fees. Please do not hesitate to contact our support team via email for all concerns or inquiries.

 

If you have any further questions on how to do this please reach out to our customer support team at

 

Tel: +86 13528586726

 

E-mail: info@sixmoonsign.com

 

Address: No.17, Lane 9, Yuanfeng Village, Humen Town, Dongguan, China